Careers

Open Positions @ Preemo

Are you ready to join the Preemo revolution? We can’t wait to meet you.

Below are a listing of available positions at Preemo. Click the “+” sign to the left of the position you’re interested in to reveal more information, and to apply for the position. Please make sure you answer all the questions on the application form, and do not send individual emails to our staff.

Computer Repair Technician

Computer Repair Tech

Preemo is looking for an entry-level technician to join our TechBar Team

Apply Online

Please read the entire post in detail, and make sure to reply with all information requested.

A Little Bit About Preemo:

Preemo makes technology simple for 100+ businesses throughout Miami. We have grown exponentially over the past 5 years as a direct result of delivering an unparalleled customer experience. This is a direct result of having a knowledgeable, hard-working team of technology experts who provide quality IT solutions.

We maintain a fun, team-driven culture which fosters accelerated individual growth, and propels our company forward.

Preemo Techs are:

  • Self-Motivated: You understand assigned goals and objectives, and take pride in seeing them completed quickly and efficiently. You’re driven, even when no one is watching. Especially then.
  • Exceptional Communicators: You are able to communicate diplomatically and consistently with internal teams and clients.
  • Tech Savvy, Tech Smart: You’ve been tinkering with computers from a young age, track tech trends and products, and understand how to leverage technology. You are able to execute and prioritize tasks in a high-pressure environment.
  • Team Players: Comfortable providing constructive input and ideas to grow the organization, and you welcome feedback. “That’s not my job.” – Isn’t in your vocabulary
  • Hungry for Growth: You thirst for more — learning, achievement, and expertise. You enjoy exploring new products and services, and crave expanding your knowledge base for the benefit of your team, and for yourself.

Your primary responsibilities will include:

  • Perform diagnostic of customer computers & determine best course of action & cost
  • Communicate with customers regarding diagnostic, estimate, and status of repair/project
  • Bench work (ie, hardware installation & repair, optimization, virus removal, possible server build-outs, etc)
  • Use ticketing software to track customer repairs
  • Provide remote & on-site support to customers as needed
  •  Close incidents within recommended service times
  • Properly document all support calls
  • Adhere to quality standards
  • Provide feedback on tool, process, and business improvements to customers
  • Represent the company in a professional & ethical manner

 Important required skills include:

  • Excellent written & oral communication skills; second language a plus
  • Can communicate technical concepts in layman’s terms
  • Excellent customer interaction skills
  • Ability to manage projects & track multiple customer issues (via ticketing software)
  • Self-starter with an ability to work unsupervised
  • Professional Appearance
  • High level of integrity

Required knowledge includes: 

  •  All versions of Windows (XP/Vista/7)
  • All Mac OSX
  • Virus Removal
  • Optimization & Tune-Up
  • Hardware Installation (Laptop & Desktop, keyboard, DC Jack, mouse)
  • Wireless Networking, Installation, & Configuration
  • Printer Setup & Troubleshooting

 Additional desired knowledge (not required):

  • Laptop LCD Replacement
  • iPhone & iPad Repair
  • Repair of other mobile & tablet devices
  • Wireless Network Extension, Access Point Configuration

 Important Minimum Qualifications:

  • Minimum 1-2 years of related experience, including customer service
  • Hardware & software technical support experience
  • Troubleshooting Windows (all versions) on the registry level
  • Home networking including switches, routers, printers, and wireless
  • Internet connectivity using cable, DSL, satellite, and dial-up
  • Consumer & business peripherals including printers, scanners, faxes, MP3 players, digital cameras, mobile phones, and PDAs
  • Internet & malware security
  • Courses in technology-related fields and customer service
  • MCP, A+, N+, Security +, HDI Support Center Analyst or other relevant certification a HUGE PLUS.

You must have a reliable form of transportation, a valid Florida driver’s license, and proof of insurance that meets the minimum requirements of the State of Florida.

We place a strong emphasis on your past references, and your ability to work well with others. Please provide a minimum of 2-3 professional references.

The position pays $8-12/hour, depending on experience, certification, references, and interview. 40 Hours/Week Guaranteed. We offer extensive growth opportunity within the organization that includes scholarships for additional certifications and in-house training to boost your skills. We also offer a competitive bonus structure, based on performance and client reviews of your customer service.

Are you ready to join the Preemo revolution? We can’t wait to meet you.

Apply Online

Phone & Tablet Repair Technician

Phone & Tablet Repair Technician

Preemo is looking for an experienced phone & tablet repair technician to join our TechBar Team

Apply Online

Please read the entire post in detail, and make sure to reply with all information requested.

A Little Bit About Preemo:

Preemo makes technology simple for 100+ businesses throughout Miami. We have grown exponentially over the past 5 years as a direct result of delivering an unparalleled customer experience. This is a direct result of having a knowledgeable, hard-working team of technology experts who provide quality IT solutions.

We maintain a fun, team-driven culture which fosters accelerated individual growth, and propels our company forward.

Preemo Techs are:

  • Self-Motivated: You understand assigned goals and objectives, and take pride in seeing them completed quickly and efficiently. You’re driven, even when no one is watching. Especially then.
  • Exceptional Communicators: You are able to communicate diplomatically and consistently with internal teams and clients.
  • Tech Savvy, Tech Smart: You’ve been tinkering with computers from a young age, track tech trends and products, and understand how to leverage technology. You are able to execute and prioritize tasks in a high-pressure environment.
  • Team Players: Comfortable providing constructive input and ideas to grow the organization, and you welcome feedback. “That’s not my job.” – Isn’t in your vocabulary
  • Hungry for Growth: You thirst for more — learning, achievement, and expertise. You enjoy exploring new products and services, and crave expanding your knowledge base for the benefit of your team, and for yourself.

Your primary responsibilities will include:

  • Perform diagnostic of customer computers & determine best course of action & cost
  • Communicate with customers regarding diagnostic, estimate, and status of repair/project
  • Bench work (ie, hardware installation & repair, optimization, virus removal, possible server build-outs, etc)
  • Use ticketing software to track customer repairs
  • Provide remote & on-site support to customers as needed
  •  Close incidents within recommended service times
  • Properly document all support calls
  • Adhere to quality standards
  • Provide feedback on tool, process, and business improvements to customers
  • Represent the company in a professional & ethical manner

 Important required skills include:

  • Excellent written & oral communication skills; second language a plus
  • Can communicate technical concepts in layman’s terms
  • Excellent customer interaction skills
  • Ability to manage projects & track multiple customer issues (via ticketing software)
  • Self-starter with an ability to work unsupervised
  • Professional Appearance
  • High level of integrity

Required technical knowledge includes: 

  • Repair of all iOS devices, including iPhone, iPad, iPod
  • Repair of Samsung Galaxy devices
  • Working knowledge of Apple OSX
  • Basic computer repair & diagnostic skills

 Additional desired knowledge (not required):

  • Laptop LCD Replacement
  • Extended computer repair skills
  • Repair of other mobile & tablet devices
  • Wireless Network Extension, Access Point Configuration

 Important Minimum Qualifications:

  • Minimum 1-2 years of related experience, including customer service
  • Hardware & software technical support experience
  • Troubleshooting iOS and Samsung devices of all types
  • Courses in technology-related fields and customer service
  • MCP, A+, N+, Security +, HDI Support Center Analyst or other relevant certification a HUGE PLUS.

You must have a reliable form of transportation, a valid Florida driver’s license, and proof of insurance that meets the minimum requirements of the State of Florida.

We place a strong emphasis on your past references, and your ability to work well with others. Please provide a minimum of 2-3 professional references.

The position pays $8-12/hour, depending on experience, certification, references, and interview. 40 Hours/Week Guaranteed. We offer extensive growth opportunity within the organization that includes scholarships for additional certifications and in-house training to boost your skills. We also offer a competitive bonus structure, based on performance and client reviews of your customer service.

Are you ready to join the Preemo revolution? We can’t wait to meet you.

Apply Online

IT Support Technician

IT Support Tech

Preemo is looking for a mid-level technician to join our IT Support Team.

Apply Online

Please read the entire post in detail, and make sure to reply with all information requested.

A Little Bit About Preemo:

Preemo makes technology simple for 100+ businesses throughout Miami. We have grown exponentially over the past 5 years as a direct result of delivering an unparalleled customer experience. This is a direct result of having a knowledgeable, hard-working team of technology experts who provide quality IT solutions.

We maintain a fun, team-driven culture which fosters accelerated individual growth, and propels our company forward.

Preemo Techs are:

  • Self-Motivated: You understand assigned goals and objectives, and take pride in seeing them completed quickly and efficiently. You’re driven, even when no one is watching. Especially then.
  • Exceptional Communicators: You are able to communicate diplomatically and consistently with internal teams and clients.
  • Tech Savvy, Tech Smart: You’ve been tinkering with computers from a young age, track tech trends and products, and understand how to leverage technology. You are able to execute and prioritize tasks in a high-pressure environment.
  • Team Players: Comfortable providing constructive input and ideas to grow the organization, and you welcome feedback. “That’s not my job.” – Isn’t in your vocabulary
  • Hungry for Growth: You thirst for more — learning, achievement, and expertise. You enjoy exploring new products and services, and crave expanding your knowledge base for the benefit of your team, and for yourself.

Your primary responsibilities will include:

  • Responding to customer support tickets promptly, providing concierge-level technical support, documenting resolutions to support requests daily, and escalating tickets as needed.
  • Providing on-site & remote support, with issues ranging from simple desktop configuration and network troubleshooting to firewall implementation and support/maintenance related to Windows Server & Exchange.
  • Communicating effectively with clients via phone and email, responding to all requests and concerns in a timely fashion. Explaining resolutions, answering questions, and providing professional advice as needed.
  • Actively collaborating in the development and maintenance of IT Support processes
  • Identifying infrastructure system needs, and providing feedback for development.

Required Technical Skills & Experience

  • Mimimum 2-3 years experience working in a technology/IT related field.
  • Microsoft Windows Server 2003/2008, Active Directory & Microsoft Exchange
  • Microsoft Windows XP, Vista, and 7
  • Microsoft Office 2003, 2007, 2010
  • LAN/WAN, DNS, DHCP, and Domain Control. Firewall Configuration.
  • Wireless Network Configuration & Troubleshooting
  • Printer/Scanner Setup & Configuration

Preferred Skills & Experience

  • 2 or 4 Year Degree in a Computer Science/Engineering Area of Study
  • Microsoft/Apple/CompTIA Certifications (A+, N+, Security +, MCP, ACP)
  • Past Experience Working for an IT Consulting or Computer Services Company
  • Mac OS X Troubleshooting & Integration into Windows Networks
  • VPN Implementation
  • Bi-Lingual (English/Spanish)

You must have a reliable form of transportation, a valid Florida driver’s license, and proof of insurance that meets the minimum requirements of the State of Florida.

We place a strong emphasis on your past references, and your ability to work well with others. Please provide a minimum of 2-3 professional references.

The position pays $28,000-$40,000 per year, depending on experience, certification, references, and interview. 40 Hours/Week Guaranteed. We offer extensive growth opportunity within the organization that includes scholarships for additional certifications and in-house training to boost your skills. We also offer a competitive bonus structure, based on performance and client reviews of your customer service.

Are you ready to join the Preemo revolution? We can’t wait to meet you.

Apply Online

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